Application Maintenance and Support
Managed Services
We are dedicated to providing comprehensive support and continually improving the applications we manage. With a stable team that has years of experience working on client projects, we ensure continuity and a deep understanding of each client’s applications. Through collaboration, innovation, and a commitment to excellence, we offer a wide range of services—from user support and system maintenance to cross-functional teamwork and proactive adaptation to evolving client needs. Below, we outline the key areas in which we have excelled, illustrating how our expertise and dedication lead to successful outcomes for our clients.
- Comprehensive User Support Our team offers comprehensive support to users across a wide range of applications. Our role is to understand user issues through direct communication and provide fast, high-quality assistance. This support includes training, writing user manuals, data updates, as well as scripting and code modifications. To ensure top-tier support, our team comprises professionals with diverse educational backgrounds, including Java, JavaScript, Perl, C#, and Progress developers, system administrators for both Windows and Linux, and data analysts.
- Performance and Security Enhancement Over the past year, we migrated all servers to the AWS environment to enhance performance, flexibility, scalability, and uptime. This transition allows us to leverage AWS’s global infrastructure to ensure faster response times and seamless service delivery for our clients, accommodating their growing user base. Moreover, with elastic load balancing and auto-scaling capabilities, we help our clients optimize resource utilization, ensuring both cost efficiency and scalability. As part of our commitment to strengthening data security, we have transitioned from the traditional File Transfer Protocol (FTP) to the Secure File Transfer Protocol (SFTP).
- Cross-Team Collaboration We actively collaborate with development, BA, and DevOps teams to maintain both test and production servers. We strive to understand how the applications work and what business stakeholders and end users expect.
- Ensuring Seamless Integration Our supported applications interact with various customs systems that are subject to frequent changes. To ensure our clients operate seamlessly, we diligently monitor these changes and adapt our applications accordingly.
- Continuous Improvement and Dedication to the Client's Success To succeed in our work and ensure our clients can use applications with greater ease, efficiency, and security, we are committed to continuous improvement and staying up to date with new trends and technologies. We actively enhance and propose improvements to existing applications, contributing to the overall success of our clients' businesses. As a result and confirmation of the team’s success in performing our job, we have satisfied clients, along with several nominations, individual awards, and commendations that team members have received from clients recently.
Tech Stack:
- Java
- JavaScript
- C#
- Perl
- Progress
- Windows
- Linux
- AWS
